Responsible Gaming
at 89bd1

89bd1 is committed to providing a safe, fair, and transparent gaming environment for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. Responsible gaming is not an afterthought at 89bd1; it is a core part of how we design and operate every feature of the platform.

We understand that the vast majority of our players enjoy cricket betting, live casino, and slots purely for entertainment. However, we also recognise that for a small number of people, gambling can shift from recreation to a pattern of behaviour that causes financial, emotional, or social harm. It is our responsibility — and our firm commitment — to provide effective tools that help players identify when this is happening and take action before problems escalate.

The measures described in this guide are all active features of the 89bd1 platform. They are not aspirational policies — they are tools you can activate today, directly from your account settings or by contacting our support team. We encourage every player to read this page carefully and to make use of the resources available to you.

Underage gambling is a serious issue with documented negative impacts on young people's mental health, education, and financial wellbeing. 89bd1 takes its obligation to prevent access by minors extremely seriously. During the account registration process, all players are required to confirm that they are at least 18 years of age.

Before any real-money deposit or withdrawal can be processed, 89bd1 requires identity verification through our KYC (Know Your Customer) process. This involves submission of a valid government-issued identity document — such as a National ID card, passport, or driving licence — that confirms your full name and date of birth. Accounts where the player is found to be under 18 will be closed immediately, and all deposits will be returned.

Protecting Minors in Your Household

If you share a device with family members or others who may be under 18, we strongly recommend taking steps to prevent their access to the 89bd1 platform. Practical measures include setting a device passcode that is not shared with minors, logging out of your 89bd1 account when not actively using it, and using parental control software to restrict access to gambling websites. If you suspect that a minor has accessed your 89bd1 account, contact our support team immediately at [email protected].

One of the most effective tools for keeping gambling within safe boundaries is the ability to set a hard cap on how much you deposit over a defined period. 89bd1 allows every player to set personalised deposit limits in Bangladeshi Taka (BDT) at the daily, weekly, and monthly level. These limits apply to all payment methods — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Setting a deposit limit takes effect immediately and cannot be increased during the current limit period. This design is intentional: it prevents impulsive decisions to raise a limit in the heat of a losing session. If you wish to increase a limit, the change will only come into effect after a mandatory cooling-off period has elapsed, giving you time to reflect on whether the change is genuinely right for you.

Sometimes the best decision a player can make is simply to step away for a while. A time-out — also called a cool-off period — is a short-term voluntary break from the 89bd1 platform. It is designed for players who feel they are playing more than they intended, or who simply want to reset their relationship with gambling without committing to a long-term self-exclusion.

During a time-out period, you will be unable to log in to your 89bd1 account or place any bets. Any pending withdrawals will continue to be processed normally. You will not receive any marketing communications from 89bd1 during a time-out period.

Available Time-Out Durations

89bd1 offers the following standard time-out durations, all of which take effect immediately upon activation:

• 24 Hours — A brief overnight reset if you have had a difficult session.
• 48 Hours — A weekend break or short reflection period.
• 7 Days — One full week away from the platform.
• 30 Days — A calendar month to reassess your relationship with gambling.
• Custom Duration — Contact support to arrange a bespoke cool-off period suited to your specific needs.

Time-out periods cannot be reversed or shortened once activated. This is a deliberate design choice to ensure the tool provides a genuinely effective break rather than a nominal one. When your time-out expires, your account will automatically reactivate — but you are under no obligation to return. You may request an immediate extension or convert to a longer self-exclusion at any time by contacting our support team.

Self-exclusion is the most comprehensive responsible gaming tool available on 89bd1. It is intended for players who feel that gambling has become a problem in their life and who need a firm, extended barrier between themselves and the platform. Unlike a time-out — which is designed for short breaks — self-exclusion is a serious commitment that 89bd1 treats with the full weight it deserves.

When you self-exclude from 89bd1, your account is immediately suspended. You will not be able to log in, deposit, place bets, or access any gambling features for the duration of the exclusion. Any active bonuses will be voided. 89bd1 will immediately suppress all marketing communications to your contact details for the duration of the exclusion period.

Self-Exclusion Periods Available

• 3 Months — A meaningful break for players who recognise early warning signs.
• 6 Months — A longer pause to allow lifestyle changes to take hold.
• 12 Months — A full year's exclusion for more serious concerns.
• 5 Years — A long-term commitment for players who need extended distance from gambling.
• Permanent / Indefinite — Permanent account closure with no option for reinstatement. This is the appropriate choice for players who have concluded that online gambling is not right for them at all.

After a self-exclusion period ends (for time-limited exclusions), a mandatory 7-day reflection period applies before your account can be reactivated. Reactivation requires a fresh identity verification check and an explicit written confirmation from the player. 89bd1 will never proactively reach out to a self-excluded player to encourage their return.

Problem gambling does not always announce itself clearly. It often develops gradually, and many people affected by it do not identify it as a problem until it has already caused significant harm. Knowing the warning signs — in yourself or someone you care about — is the first step toward getting help.

The following behaviours are recognised indicators that gambling may be moving beyond entertainment and into problematic territory. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use 89bd1's responsible gaming tools or to seek professional support.

The questions below are adapted from widely used gambling behaviour screening tools. They are not a clinical diagnosis — they are a personal reflection exercise. Answer honestly, as your responses are not sent to 89bd1 or stored anywhere. The purpose is to help you build a clear picture of your own gambling patterns.

If you feel that gambling has become a problem for you — or for someone you care about — please reach out for help. There is no shame in seeking support; problem gambling is a recognised condition that responds well to professional intervention. The following resources are available to players in Bangladesh and internationally.

In addition to the external organisations listed below, 89bd1's own support team is trained to handle responsible gaming inquiries with sensitivity and confidentiality. We can help you activate any of the tools described on this page, discuss your concerns in private, or assist with a managed account closure. Our support is available around the clock.

International Support Organisations

The following internationally recognised organisations offer free resources, self-help tools, and professional referral services for people affected by problem gambling. Their online resources are accessible from Bangladesh:

• Gamblers Anonymous (gamblersanonymous.org) — A worldwide fellowship of people who share their experience, strength, and hope with each other to recover from gambling problems. Online meetings are available.
• GamCare (gamcare.org.uk) — Provides information, advice, support, and free counselling for anyone affected by problem gambling. Includes a live chat service and self-help tools.
• BeGambleAware (begambleaware.org) — Offers a comprehensive library of responsible gambling information, risk assessment tools, and a helpline staffed by trained advisors.
• Gambling Therapy (gamblingtherapy.org) — A free, global online support service offering practical advice and emotional support to those affected by gambling. Available in multiple languages.

All responsible gaming tools and support requests submitted to 89bd1 are handled in strict confidence. We will never share your responsible gaming status or account restrictions with any third party, except where required by applicable law. Our goal is to ensure that every player who chooses to engage with 89bd1 does so on their own terms, with full knowledge of the risks and the tools available to manage them.

This Responsible Gaming page is reviewed and updated regularly to reflect best practices and any new tools added to the 89bd1 platform. If you have suggestions for improving our responsible gaming programme, please contact our support team — player feedback directly shapes how we develop these features. Thank you for taking the time to read this guide, and for choosing to play responsibly at 89bd1.